Payment Methods
We accept business checks, money orders, certified checks, and ACH transfers. As of 7/1/2013, we no longer accept credit or debit cards for standard orders.
Emergency Orders
For urgent network and security equipment needs, orders can be placed as late as 7pm EST for next-day continental U.S. delivery. Emergency orders require credit card payment and cannot be refunded or returned due to customer choice, though manufacturer defects remain covered under warranty.
Credit Terms
First-time customers must pay upon receipt. Equipment purchases require advance payment. Projects under $2,500 are invoiced due on receipt, while larger projects need a 50% deposit. Net 30 terms require filing a credit application.
Invoices / Payment
Bills are generally due upon receipt, with a $20 late fee for overdue payments and a 1.5% monthly fee after 30 days past due. There is a $50 charge for returned checks.
Warranties
Manufacturer warranties typically cover products; DHK-specific warranties only apply when expressly provided in writing with the DHK logo.
Product Returns
New equipment refunds are available minus shipping and restocking fees (15% for items $2,000 or less; 20% for items over $2,000). Refurbished equipment accepts returns only within 30 days if defective.
Special Circumstances
We encourage customers to contact us directly for situations outside these standard policies - email info@dhk.com or call (703) 637-3990.